Shipping and Returns
Returns Policy
At Love Aura, we want you to shop with confidence. We comply with Australian Consumer Law (ACL) regarding product returns, replacements, and refunds to ensure you receive high-quality products.
Claims must be made within 30 days of delivery with proof of purchase from Love Aura.
Customers are responsible for returning products if they can be posted or easily returned.
If an item is faulty or damaged on arrival, we will provide a replacement where stock permits.
If a replacement is not available or a major issue is identified with the product, we will offer a full refund.
Refunds will be processed to the original payment method.
Eligible Returns
We accept returns and refunds in the following cases:
✔ The product was damaged in transit and is not of merchantable quality.
✔ The product was supplied incorrectly.
✔ The product arrived within 90 days of its expiration date.
✔ The product has a major fault or is unsuitable for its intended purpose.
For faster processing, please provide your original order number when requesting a return.
Non-Eligible Returns
We cannot accept returns if:
✘ The product was not purchased from Love Aura.
✘ The claim is made more than 30 days after delivery.
✘ The product has been used or opened (unless faulty or damaged on arrival).
✘ For hygiene and safety reasons, returns are not accepted on sex toys, lubricants, or intimate items that have been opened, unless the item is faulty or damaged on arrival.
Shipping Information
- The shipping fee displayed at checkout is based on parcel size and delivery location.
- Orders are dispatched daily, and tracking details will be sent via email.
- Delivery within Australia: 2–5 business days (remote areas may take longer).
- Orders are securely packaged in discreet, unbranded packaging for privacy.
For any questions, please contact our support team.
